The Change Company Culture | Comparably
The Change Company Claimed Company
The Change Company empowers homeowners, small businesses, and consumers to pursue their American dreams by bringing social and racial equity to banking and lending. The Change Company’s team has built businesses that have lent over $50 billion dollars to over 250,000 borrowers and provided financial services to over 2 million Americans. read more
This company is accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
93
TOTAL
RATINGS
2634

The Change Company Company Culture

The Change Company Culture

This score is derived from employee ratings & reviews
Choice Employer
A+
4.8/5

Top Rated Culture Dimensions

The Change Company CEO

Top 5%Top 5% of Similar Size Companies on Comparably
Steven Sugarman The Change Company's CEO
Steven Sugarman
97 /100

Diversity at The Change Company

Top 5%Top 5% of Similar Size Companies on Comparably
A+

Diverse employees at The Change Company have rated Executive Team, Leadership, and CEO Rating as the highest categories they have scored

Women at The Change Company

Top 5%Top 5% of Similar Size Companies on Comparably
A+

Women at The Change Company have rated CEO Rating, Executive Team, and Outlook as the highest categories they have scored

The Change Company eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 5%Top 5% of Similar Size Companies on Comparably

Recommend to a Friend?

91

The Change Company employees are 91% more likely to recommend The Change Company as a great place to work

92%Promoters
7%Passives
1%Detractors

Working at The Change Company

Working at The Change Company is rated highly by 93 employees, across various culture dimensions. The Change Company employees are most satisfied about CEO Rating, Compensation, and Environment categories, putting The Change Company’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in Los Angeles. See below in detail how working at The Change Company was rated by employees.

Overall Company Culture at The Change Company

A+

Overall Company Culture at The Change Company is rated A+

Last updated months ago

Top
5%

The Change Company ranks in the Top 5% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 93 Employees

View Results
0
20
40
60
80
100
Sales
94
Sales94
Operations
93
Operations93
Finance
91
Finance91
Marketing
78
Marketing78

The Change Company Employee Reviews

Out of 496 The Change Company employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping The Change Company improve their work culture.

98%
2%
Positive Reviews98%
Constructive Feedback2%

Positive Reviews From The Change Company Employees

  • What makes you most happy at work?
    Nothing makes me happy at work.
  • What is the best part about your compensation package?
    I get paid every 2 weeks.
  • What did you like most about the interview process?
    It was fast! Other companies I have worked at require rounds and rounds of interviews and the whole process can take weeks (sometimes months!). At The Change Company it was 2-3 rounds tops and was completed quickly and efficiently.

Constructive Feedback From The Change Company Employees

  • What does the leadership team need to get better at?
    Communicating expectations to employees and maintaining those expectations.
  • What would you improve about your company's interview process?
    Have an idea what you want and don't change it throughout the interview process.
  • What do your coworkers need to improve and how could you work together better?
    Should work together to make everyone succeed. There is a competition between some employees and lack of shared knowledge and camaraderie.

The Change Company Company Information

The Change Company Company Overview

The Change Company empowers homeowners, small businesses, and consumers to pursue their American dreams by bringing social and racial equity to banking and lending. The Change Company’s team has built businesses that have lent over $50 billion dollars to over 250,000 borrowers and provided financial services to over 2 million Americans.

The Change Company was founded in 2017 and its current CEO is Steven Sugarman. Since its inception 9 years ago, The Change Company has grown to 800 employees.

The Change Company Mission, Vision & Values

The Change Company Mission & Values

The Change Company’s mission is to bank the unbanked, fairly and responsibly. We do this by bringing digital-first solutions to the resolution of social and racial inequities in lending and banking.

The Change Company Vision Statement

Over 100 million American consumers and small businesses – including nearly half of all Black and Latino consumers – are underbanked due to systemic economic inequality. The Change Company levels the financial playing field for the underbanked by delivering social and racial equity in its lending and banking solutions.

Sustainability and Corporate Social Responsibility at The Change Company

Corporate social responsibility is our mission and our business. We offer a full range of financial services to help underbanked and underserved consumers and small businesses overcome systemic economic inequality and achieve their goals. The Change Company levels the financial playing field for the underbanked by delivering social and racial equity in its lending and banking solutions.

We seek to provide a supportive and inclusive workplace environment, and as a company to act in environmentally conscious ways. The Change Company works with our customers and our employees to navigate the challenges and capitalize on the long-term economic opportunities and environmental benefits of a more sustainable future.

We engage in philanthropy thru giving our time, our expertise and our financial assistance. In addition, we work with our community advisory board to identify mission based organizations that share our values and goals for expanding access to capital and banking to the underserved. Our senior executives serve as executives and directors of national nonprofits. We also provide technically assistance including for marketing, technology, and financial literacy, and we form financial partnerships including meaningful donations. The company supports the engagement of all employees in philanthropic activities with a focus on capacity buildings, mentor ship, and social as racial equity in education and the financial services.

Websitewww.changellc.com/
Founding Date2017
Company StatusPrivate
Jobswww.changellc.com/careers
Social Sites
Headquarters
Anaheim HQ175 N Riverview Dr
Anaheim, CA 92808
United States of America
Irvine HQ16845 Von Karman Avenue, Suite 200
Irvine, CA 92606
United States of America
  • outdoor
  • employee party
  • family
  • family
  • employees
  • Advisor

The Change Company Employees

The Change Company has 800 employees in 2 locations. 93 employees at The Change Company have reviewed The Change Company across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 93 The Change Company employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at The Change Company are extremely happy with their total compensation at The Change Company, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at The Change Company are extremely happy with their team. 93 Participants grade the quality of their coworkers an A+. The majority believe the meetings at The Change Company are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at The Change Company believe the environment at The Change Company is positive. Most Participants believe the pace of work at The Change Company is comfortably fast. About 45% of the employees at The Change Company work 8 hours or less, while 10% of them have an extremely long day - longer than twelve hours.

Overall, the employees at The Change Company are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
The Change Company employees generally work 9.5 hrs a day
Work Hours
A Day in the Life
Employees at The Change Company report the work pace is comfortably fast
Work Pace
A Day in the Life
97% of The Change Company employees look forward to interacting with their team every day
Coworkers
A Day in the Life
The Change Company employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
95% of The Change Company employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
The Change Company employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
98% of The Change Company employees call their work environment positive
Environment

Joining The Change Company - Employee Onboarding

The prevailing opinion from Comparably users in Los Angeles about their company is that it was very prepared on their first day. Los Angeles employees concluded that their overall onboarding experience was positive. 74% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

The Change Company KPIs and OKRs

Employees’ understanding of The Change Company's KPIs and OKRs is essential for its success. Out of 86 The Change Company employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 85 have said yes.

AnswerPercent
Yes99%
No1%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No0%
Are the KPIs/OKRs for your department clear?

The Change Company CEO & Leadership

Steven Sugarman The Change Company's CEO
97 /100

The Change Company CEO Awards and Recognitions

Best CEOs for Diversity 2022 (Large Companies)
Best CEOs for Women 2022 (Large Companies)
Best CEOs for Diversity 2021 (Small & Midsize Companies)
Best CEOs for Women 2021 (Small & Midsize Companies)

The Change Company’s CEO Steven Sugarman started in this role in 2017. Steven’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Los Angeles. With a high CEO score, Steven Sugarman has won the Best CEOs for Women in 2022. In addition, Steven has garnered Best CEOs for Diversity in 2022 specifically for Diversity, making The Change Company’s CEO one of the top rated CEOs by diverse employees. The Change Company’s CEO is highly regarded especially by employees with Entry Level experience, employees with 6 to 10 Years experience, and employees in the Operations department. However, employees identified with Other ethnicities, employees in the Marketing department, and African American/Black employees have a less favorable view of the CEO and believe there is room for improvement. Compared to The Change Company’s competitors, Steven Sugarman ranks right above SoFi CEO Anthony Noto. Under Sugarman’s leadership, The Change Company employee respondents are most happy about their Compensation and the company’s Environment. Work Culture and Professional Development are two areas, according to respondents, where The Change Company could stand to see real improvement.

The Change Company Leadership

The The Change Company Executive Team is rated an “A+” and led by CEO Steven Sugarman, Executive Director Thedora Nickel, and Board Chair Antonio Villaraigosa

  • Steven Sugarman  CEO / President

    Steven Sugarman CEO / President

    Steven Sugarman founded The Change Company in 2017. The Change Company is a Community Development Financial... read more

  • Thedora Nickel Executive Director

    Thedora Nickel serves as the Executive Director of The Change Company.

  • Antonio Villaraigosa Board Chair

    Antonio Villaraigosa serves as Board Chairman for The Change Company. Mr. Villaraigosa started his career as a labor... read more

  • Chris Gardner Director

    Chris Gardner is a Board Member for The Change Company. Mr. Gardner has over three decades of experience in financial... read more

  • Carlos Salas Director

    Carlos Salas serves as Board Chairman and advisor for Commerce Home Mortgage where he advises the company on strategy,... read more

  • Kari Hallowell Chief Financial Officer

    Kari Hallowell joined Change in 2018 and serves as the CFO. She has more than 15 years of experience in banking and... read more

  • Angie Miranda Chief Risk Officer

    Angie Miranda is a career bank regulator with over 11 years’ experience regulating national and thrift institutions.... read more

  • Martice Mills Corporate Strategy

    Martice Mills is Head of Corporate Strategy for Change Home Mortgage. Most recently Mr. Mills was a Director within Banc... read more

  • Syrita Buford President, Appraisals

    Syrita Buford serves as the President, Appraisals of The Change Company.

Diversity & Inclusion at The Change Company

Diverse employees at The Change Company score the company 92/100 across various culture categories, placing The Change Company in the Top 5% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at The Change Company across various culture dimensions.

The Change Company is certified by the United States Department of the Treasury's Community Development Financial Institution (CDFI) Fund to serve the financial needs of Black, Latino, and low income borrowers and communities. Consistent with this mission, the Company and each of its subsidiaries have a Board of Directors and Executive team that is comprised of over 60% minority and LGBTQ+ members.

Ranked Culture the Highest

Women 94/100
Department - Operations
Men 94/100
Department - Sales
Diverse Employees 94/100
Department - Sales

Ranked Culture the Lowest

Women 89/100
Department - Finance
Men 93/100
Department - Finance
Diverse Employees 89/100
Department - Finance

The Change Company Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Performance Bonus
  • Employee Stock Purchase Plan

Office Perks

  • Free Food
  • Company Social Outings
  • Work From Home Policy
  • Unique Office Space

The Change Company PTO

The Change Company's PTO and Vacation policy typically gives 10-15 days off a year.

AnswerPercent
Flex Time0%
Vacation Policy0%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No0%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo0%
$500 -$1000/mo0%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Frequently Asked Questions regarding The Change Company

What is The Change Company address?

The Change Company location is at 175 N Riverview Dr

Who is the CEO of The Change Company?

The Change Company CEO is Steven Sugarman, their score by employees is 97

What is The Change Company eNPS?

The eNPS for The Change Company is 91

How many employees work in The Change Company?

The Change Company has 800 employees

Who are The Change Company competitors?

The Change Company main competitors are SoFi, Better, Rocket Companies, Chime

×
Rate your company