Diamond Resorts Culture | Comparably
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Diamond Resorts Claimed Company
Diamond Resorts owns and operates a chain of hotels and resorts that provides hospitality and vacation ownership management services. read more
EMPLOYEE
PARTICIPANTS
78
TOTAL
RATINGS
1034

Diamond Resorts Company Culture

Diamond Resorts Culture

This score is derived from employee ratings & reviews
Choice Employer
A+
4.7/5

Top Rated Culture Dimensions

Diamond Resorts CEO

Top 5%Top 5% of Similar Size Companies on Comparably
Michael Flaskey Diamond Resorts' CEO
Michael Flaskey
80 /100

Diversity at Diamond Resorts

Top 5%Top 5% of Similar Size Companies on Comparably
A+

Diverse employees at Diamond Resorts have rated Perks And Benefits, Team, and Happiness as the highest categories they have scored

Women at Diamond Resorts

Top 5%Top 5% of Similar Size Companies on Comparably
A+

Women at Diamond Resorts have rated Perks And Benefits, Team, and Happiness as the highest categories they have scored

Diamond Resorts eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 10%Top 10% of Similar Size Companies on Comparably

Recommend to a Friend?

36

Diamond Resorts employees are 36% more likely to recommend Diamond Resorts as a great place to work

59%Promoters
18%Passives
23%Detractors

Working at Diamond Resorts

Working at Diamond Resorts is rated highly by 78 employees, across various culture dimensions. Diamond Resorts employees are most satisfied about CEO Rating, Compensation, and Environment categories, putting Diamond Resorts’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 10% compared to other companies in Las Vegas, NV. See below in detail how working at Diamond Resorts was rated by employees.

Overall Company Culture at Diamond Resorts

A+

Overall Company Culture at Diamond Resorts is rated A+

Last updated months ago

Top
5%

Diamond Resorts ranks in the Top 5% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 78 Employees

View Results
0
20
40
60
80
100
HR
93
HR93
Sales
87
Sales87
Marketing
84
Marketing84
Operations
77
Operations77

Diamond Resorts Employee Reviews

Out of 226 Diamond Resorts employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Diamond Resorts improve their work culture.

88%
12%
Positive Reviews88%
Constructive Feedback12%

Positive Reviews From Diamond Resorts Employees

  • What did you like most about the interview process?
    Straightforward, fast, and not stressful
  • What do you like best about the leadership team?
    The leadership i started with a year pior were all gone by the time i left. Throughput one yr I watch 5 members of leadership beaten into resignation through the stress endured
  • What makes you most happy at work?
    Making custmers dream vacations happen

Constructive Feedback From Diamond Resorts Employees

  • What's going wrong and how can it be improved?
    Members are straight up lied to on the sales floor and promised things that are not possible. The sales reps do not know the actual rules of each various members including the members gained in acquisitions. In my opinion, its done on purpose to highlight the positives but most make up the resr
  • What's going wrong and how can it be improved?
    management. it starts at the top. we are told to do our job the diamond way and i still have no idea what way that is. management doesnt even know.
  • Why do you feel undervalued and what would make you feel better about your compensation?
    Better value health benefits and bonus

Diamond Resorts Company Information

Diamond Resorts Company Overview

Diamond Resorts owns and operates a chain of hotels and resorts that provides hospitality and vacation ownership management services.

Diamond Resorts was founded in 1996 and its current CEO is Michael Flaskey. Since its inception 30 years ago, Diamond Resorts has grown to 9000 employees.

Diamond Resorts Mission, Vision & Values

Diamond Resorts Mission & Values

Diamond Resorts offers destinations, events and experiences to help members make a habit of breaking from the routine. Our focus on quality resorts, customer service and flexibility means members can return to a favorite resort, book a cruise to explore new countries or attend a once-in-a-lifetime event with the same level of confidence and anticipation. With access to a world of entertainment and activities, a Diamond membership ensures that people are always looking forward to vacation.

Diamond Resorts Vision Statement

At Diamond Resorts, we believe vacations aren’t a luxury – they’re a necessity. That’s why our more than 8,000 dedicated team members consistently go above and beyond to deliver unforgettable vacation experiences to our members, owners and guests. Whether looking to relax in the comfort of their favorite resort, explore a dream destination or cruise to a new country, our members know they can always turn to Diamond to recharge, reconnect and remind each other of what matters most in life.

Sustainability and Corporate Social Responsibility at Diamond Resorts

Sustainability is a core value for team members at Diamond Resorts, and as a global leader in the hospitality and vacation ownership industries, the company is dedicated to reducing its carbon footprint for a better future. As the United Nations 70th General Assembly has designated 2017 as the International Year of Sustainable Tourism for Development, Diamond Resorts works with other leading hotel groups as a member of the International Tourism Partnership, collaborating for greater sustainability and responsible business impacts.

These are some of the waste-reducing initiatives its European destinations are practicing, and the ways its members, owners and guests are helping raise awareness of sustainable travel.

Every Diamond Resorts managed European resort has received an ISO 14001 certification, meaning the resort has met environmental responsibility standards set by an independent, international standardization committee. Each resort also has a dedicated sustainability ambassador, who helps carry out environmental initiatives at each destination, and a sustainable garden with a variety of herbs, vegetables and fruits, which are open to members, owners and guests. 

All new electrical appliances are energy efficient, air conditioning units have motion sensors or energy save modes, light bulbs are replaced with LED lights and more than half the European resorts have light sensors in the common areas.

Throughout the year, the resorts hold various sustainability campaigns to get members, owners and guests involved in the efforts and to raise awareness of ways they can help preserve the environment, even after they return home. During environmental week in June, guests were invited to join team members at local clean-up events, plant seeds in the onsite gardens and test their recycling skills with fun quizzes. Families also had an opportunity last October to test different water saving techniques during a three-day challenge to demonstrate how much water they can save during a short stay. Several thousand members, owners, guests and team members participated in the various campaigns during 2016.

This year, the European resorts have even more sustainability challenges planned and are offering special activities, including garden tours and local produce tastings, to enhance vacation experiences, while getting more guests involved. Although Diamond Resorts has a large global footprint in the industry, it is committed to leaving a small one on the environment and is actively taking steps to be a sustainable global organization to continue delivering exceptional vacation experiences for years to come.

Sustainability is a core value for team members at Diamond Resorts. As a global leader in hospitality, vacation ownership and management of resorts, we are dedicated to reducing our carbon footprint for a better future. diamond resorts shares some of the sustainability initiatives our European destinations are practicing, and the way our members, owners and guests are helping to raise awareness of responsible travel.

Headquarter10600 W. Charleston Blvd.
Las Vegas, NV 89135
United States of America
Websitewww.diamondresorts.com/
Founding Date1996
Company StatusPrivate
Jobswww.diamondresorts.com/careers
Social Sites

Diamond Resorts Competitors

Diamond Resorts competitors include Eldorado Resorts, Hilton, Wyndham Worldwide Corp, and RCI Hospitality Holdings. Diamond Resorts ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how Diamond Resorts compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Diamond Resorts' Logo
    Diamond Resorts
    4.7/5
  2. #2
    Eldorado Resorts' Logo
    Eldorado Resorts
    3.3/5
  3. #3
    Hilton's Logo
    Hilton
    3.1/5
  4. #4
    Wyndham Worldwide Corp's Logo
    Wyndham Worldwide Corp
    2.5/5
  5. #5
    RCI Hospitality Holdings' Logo
    RCI Hospitality Holdings
    2.4/5
  • Congratulations to all of our resorts who earned TripAdvisor's 2020 Travelers' Choice Award! They are in the top 10% of all resorts on TripAdvisor and earned 4-star rating or higher.
  • Diamond Resorts was recently recognized by Forbes for being one of America's Best Mid-Size Employers for 2018

Diamond Resorts Employees

Diamond Resorts has 9000 employees. 78 employees at Diamond Resorts have reviewed Diamond Resorts across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 78 Diamond Resorts employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Diamond Resorts are pleased with their total compensation at Diamond Resorts, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Diamond Resorts are extremely happy with their team. 78 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Diamond Resorts are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Diamond Resorts believe the environment at Diamond Resorts is positive. Most Participants believe the pace of work at Diamond Resorts is comfortably fast. About 67% of the employees at Diamond Resorts work 8 hours or less, while 9% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Diamond Resorts are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Diamond Resorts employees generally work 8.8 hrs a day
Work Hours
A Day in the Life
Employees at Diamond Resorts report the work pace is comfortably fast
Work Pace
A Day in the Life
98% of Diamond Resorts employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Diamond Resorts employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
Diamond Resorts employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
89% of Diamond Resorts employees call their work environment positive
Environment

Joining Diamond Resorts - Employee Onboarding

The prevailing opinion from employees about joining Diamond Resorts is that the company was very prepared on their first day. Diamond Resorts employees concluded that their overall onboarding experience was positive. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Diamond Resorts KPIs and OKRs

At Diamond Resorts 60% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Diamond Resorts' KPIs and OKRs is essential for its success. Out of 4 Diamond Resorts employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.

AnswerPercent
Yes100%
No0%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes60%
No40%
Are the KPIs/OKRs for your department clear?

Diamond Resorts Salaries

How much does Diamond Resorts pay?

How much do people at Diamond Resorts get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Diamond Resorts is $120,854, or $58 per hour, while the estimated median salary is $117,145, or $56 per hour.

At Diamond Resorts, the highest paid job is a Director of Sales at $222,706 annually and the lowest is an Admin Assistant at $47,157 annually. Average Diamond Resorts salaries by department include: Engineering at $134,934, Operations at $96,356, Design at $117,260, and Marketing at $107,128. Half of Diamond Resorts salaries are above $117,145.

46 employees at Diamond Resorts rank their Compensation in the Top 5% of similar sized companies in the US (based on 145 ratings) while 44 employees at Diamond Resorts rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 48 ratings).

Last updated months ago.

1st Percentile
$63k
$63k1st Percentile
20th Percentile
$92k
$92k20th Percentile
40th Percentile
$115k
$115k40th Percentile
60th Percentile
$199k
$199k60th Percentile
80th Percentile
$265k
$265k80th Percentile
100th Percentile
$371k
$371k100th Percentile
$120,854*
Average Compensation
$117,145*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Diamond Resorts Salaries by Department

Explore Diamond Resorts Salaries

Diversity & Inclusion at Diamond Resorts

Diverse employees at Diamond Resorts score the company 85/100 across various culture categories, placing Diamond Resorts in the Top 5% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Diamond Resorts across various culture dimensions.

Ranked Culture the Highest

Women 93/100
Department - HR
Men 88/100
Department - Sales
Diverse Employees 93/100
Department - HR

Ranked Culture the Lowest

Women 82/100
Department - Marketing
Men 77/100
Department - Operations
Diverse Employees N/A/100

Diamond Resorts Perks & Benefits

Health & Wellness

  • Health Insurance

Paid Time Off

  • PTO / Vacation Policy

Diamond Resorts PTO

Diamond Resorts' PTO and Vacation policy typically gives 20-30 days off a year with 75% of employees expected to be work free while out of office. Paid Time Off is Diamond Resorts' most important benefit besides Healthcare when ranked by employees, with 67% of employees saying it is the most important benefit. Diamond Resorts' benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.

AnswerPercent
Flex Time0%
Vacation Policy67%
Office Meals0%
401k Contribution33%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes25%
No75%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo25%
$1000 -$1500/mo25%
$500 -$1000/mo25%
Less than $500/mo25%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Diamond Resorts Careers

Diamond Resorts Jobs

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Let Diamond Resorts Know You Want To Work There

Overview of Candidates Interested in Diamond Resorts on Comparably

Candidates By Department

Operations
50%
All Industries
25%
Legal
25%

Candidates By Location

Burlington
25%
Las Vegas
25%
Reno
25%
Peever
25%

Diamond Resorts Internship Program

Acquiring a position in Diamond Resorts' Internship Program is generally somewhat difficult. Why intern at Diamond Resorts? Employees are extremely happy at Diamond Resorts and rate their office perks as good. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Diamond Resorts employees say they’re never bored at work. Additionally, 60% have developed close friendships with their co-workers.

How difficult is it to get an internship at Diamond Resorts?

Marketing
Very Difficult0%
Somewhat Difficult67%
Not Difficult33%
Difficult0%
Does Not Offer Internships0%
Answered by 3 Marketing Interns

Frequently Asked Questions regarding Diamond Resorts

What is Diamond Resorts address?

Diamond Resorts location is at 10600 W. Charleston Blvd.

Who is the CEO of Diamond Resorts?

Diamond Resorts CEO is Michael Flaskey, their score by employees is 80

What is Diamond Resorts eNPS?

The eNPS for Diamond Resorts is 36

What is the salary for Creative Director in Diamond Resorts?

Creative Director average salary in the US is 160k

What are the salaries in the HR in Diamond Resorts?

The average salaries for HR in Diamond Resorts is 116k

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